Managed business systems

Business applications operated as dependable managed services.

Installing an application is only the beginning of its operational life. We provide suitable hosting, maintenance, monitoring, backup and technical ownership for selected platforms that organisations depend on.

Discuss your requirements

Managed platforms

More than software installed on a server.

A useful business system needs ongoing ownership. The application, operating environment, updates, access, backup and integrations all require attention after the initial implementation is complete.

We assess selected platforms for technical suitability and manage them within a clearly defined service covering the application and its supporting environment.

What we manage

The application and its supporting environment.

01

Application hosting

A suitable dedicated environment sized around the application, expected use, information and operational requirements.

02

Platform maintenance

Planned application and supporting-system updates, with compatibility and service impact considered.

03

Service monitoring

Monitoring of agreed availability, resource use, service health and important operational conditions.

04

Backup coordination

Application-aware backup arrangements aligned with the platform’s information and recovery requirements.

05

Technical administration

Management of agreed system settings, access, integrations and routine platform-level administration.

06

Documentation and support

Records of the environment, dependencies and responsibilities, supported by technical fault investigation.

Suitable applications

Selected platforms with a clear operational purpose.

Applications are assessed individually. The final service depends on the project’s quality, licensing, update process, technical requirements and suitability for ongoing managed operation.

01

Customer relationship systems

Selected CRM platforms supporting contacts, organisations, communication, opportunities and related workflows.

02

Workflow platforms

Systems used to coordinate structured processes, approvals, tasks and administrative activity.

03

Communications systems

Selected collaboration, messaging and communications platforms operated within an agreed service scope.

04

Operational applications

Suitable line-of-business and open-source applications assessed individually for supportability and fit.

Platform assessment

A managed application must remain supportable.

Before accepting an application into management, we consider:

  • Project maintenance, security updates and release activity.
  • Licensing and the organisation’s permitted use.
  • Hosting, database, storage and performance requirements.
  • Authentication, administrative access and user management.
  • Backup, export and recovery capabilities.
  • Integrations and dependencies on other systems or suppliers.

Shared operational responsibility

Technical management and business ownership remain distinct.

Technical platform

We manage the agreed hosting environment, application maintenance, monitoring, backup coordination and technical configuration.

Business processes and data

The client remains responsible for how the application is used, the accuracy and lawful handling of its information and internal process decisions.

Customisation and integration

Bespoke development, complex integrations and major configuration changes are assessed and scoped separately from routine management.

Capacity and storage

Hosting resources and backup storage are sized for the agreed workload. Significant growth may require an updated service tier or infrastructure arrangement.

Available managed applications

Selected platforms we operate and support.

Each application is assessed for maintainability, licensing, security, backup and suitability before it is added to our managed catalogue.

Start with a conversation

Get a clearer view of what your technology needs next.

Tell us what is working, what is causing difficulty and where your organisation is heading. We’ll use the initial review to identify practical priorities.

Book a technology reviewNo obligation. Clear, practical advice.