Dedicated homeserver
A separately managed Synapse environment sized around the organisation, expected use and storage requirements.
Managed communications
Open organisational messaging built around a dedicated Matrix environment.
Managed Matrix Messaging provides an organisation with its own Synapse homeserver, supported by suitable hosting, monitoring, maintenance, backup and technical administration.
Discuss your requirementsOpen messaging
Organisational communication with greater technical control.
Matrix is an open communications protocol rather than a single messaging application. Users connect through compatible client applications to a homeserver responsible for their accounts, rooms and communication with the wider Matrix network.
We operate a dedicated Synapse homeserver for the organisation and define its identity, access, federation, maintenance and recovery arrangements before it enters production.
What we manage
The messaging service and its supporting environment.
Domain configuration
Matrix identity, DNS and delegation configured around an agreed organisational domain.
Updates and monitoring
Planned Synapse maintenance with monitoring of availability, resources and important service conditions.
User administration
Agreed account creation, access changes, account suspension and routine administrative support.
Backup coordination
Backup protection for the server configuration, database and managed media storage.
Client guidance
Assistance selecting and configuring suitable Matrix-compatible desktop and mobile applications.
Suitable uses
Communication built around organisational requirements.
The service design depends on who will communicate, the information involved and whether users need to collaborate beyond the organisation.
Internal team communication
Organised rooms and direct messaging for staff working across locations, devices and working arrangements.
Controlled organisational messaging
A dedicated environment with clearly defined ownership, administration and acceptable-use arrangements.
Open-platform requirements
An alternative for organisations that value open standards and wish to avoid dependence on one client application.
External collaboration
Optional communication with other Matrix environments where federation is appropriate and explicitly enabled.
Deployment decisions
Important choices are made before the server is created.
A managed Matrix environment requires:
- An agreed permanent Matrix server name and organisational identity.
- A suitable domain and the required DNS configuration.
- Defined user-registration and account-approval arrangements.
- A decision on whether federation with other servers is permitted.
- Agreed client applications and supported user devices.
- Documented retention, moderation and acceptable-use requirements.
Service responsibilities
Hosting, communication and encryption responsibilities remain clear.
Hosting and maintenance
We manage the agreed hosting environment, Synapse updates, monitoring, backup coordination and technical configuration.
Users and acceptable use
The client approves users and remains responsible for acceptable use, room ownership and internal communication policies.
Encryption and recovery
Encrypted-message access depends on client devices and encryption-key recovery. Server backup alone does not guarantee recovery of encryption keys.
Optional integrations
Single sign-on, federation, bridges, bots, voice services and bespoke integrations require separate assessment and scope.
Start with a conversation
Get a clearer view of what your technology needs next.
Tell us what is working, what is causing difficulty and where your organisation is heading. We’ll use the initial review to identify practical priorities.
Book a technology reviewNo obligation. Clear, practical advice.